Slubee Return Policy

Thank you for purchasing our industrial display products. To ensure you receive the best service, we have outlined the following return policy. Please read it carefully before submitting a return request.

1. Scope of Return Policy

This policy applies to industrial display products purchased through authorized channels, including returns for the following reasons:

• Product Quality Issues: Performance failures within the warranty period that cannot be repaired or replaced after technical support confirmation.
• Shipping Damage: Visible damage to the product or packaging upon receipt, with timely evidence provided (photos or videos).
• Incorrect Orders: The received product model, specifications, or configuration do not match the confirmed order details.

2. Return Conditions

To ensure the approval of your return request, please meet the following conditions:

• Product Condition: The product must retain its original appearance with no signs of deliberate damage (e.g., disassembly, dropping, water immersion).
• Completeness: All original packaging, accessories, manuals, and purchase invoices must be included with the return.
• Timeframe: Return requests must be submitted within the following time limits:
  • Product Quality Issues: Return or replacement requests must be submitted within 15 days of receipt.
  • Non-Quality Issues: Return requests for non-quality reasons (e.g., incorrect purchase) must be submitted within 7 days of receipt, and the product must remain unused.
• Evidence: When submitting a return request, you must provide:
  • Proof of purchase (invoice or order number).
  • Photos or videos demonstrating the product issue.

3. Exclusions

Returns will not be accepted in the following situations:

• Damage caused by improper use, unauthorized disassembly, or modification.
• Requests submitted outside the specified timeframes or without valid proof of purchase.
• Missing accessories or damaged appearance (not caused by shipping), affecting resale.

4. Return Process

1. Submit a Request: Contact customer service or submit a return request on the official website, providing your order number and a description of the issue.
2. Approval: We will review your return request within 3 business days and contact you via email or phone.
3. Product Return: Upon approval, send the product to the designated address with proper packaging to avoid damage during transit. Shipping cost responsibility:
   • For returns due to quality issues or incorrect orders, shipping costs will be covered by us.
   • For returns due to personal reasons (e.g., incorrect purchase), shipping costs are borne by the customer.
4. Refund or Replacement: After receiving and verifying the returned product, we will process the refund or replacement within 7 business days.

5. Special Notes

For customized services (e.g., special configurations, additional functional modules), returns for non-quality reasons are not accepted. Unauthorized returns are the responsibility of the customer.

6. Contact Us

If you have any questions about this policy or the return process, please contact us:

• Email:Slubee@outlook.com / Balahome2018@Hotmail.com
• Phone: 8613632907295/8619925704650
• Business Hours:Monday to Friday,9:00 - 18:00

We are committed to providing high-quality products and services. Thank you for your understanding and support!